26 February 2021 – 12:30pm
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1 hour
Location United Kingdom

This is a member-only event, you will receive an email with details on how to join.


This webinar will be hosted by Christian Cranfield, an International Change Management specialist and Chartered member of the CQI. Christian has nearly 30 years’ experience as a quality professional, operating at all levels in the private sector. 

The objective of the webinar is to share, through an illustrated case study, how a TQM-inspired change methodology based on Kaizen principles, along with the CQI Competency Framework, provides quality professionals with the skills and competencies to deliver change successfully.

The content covered will include:

  • Looking through the customer lens

  • Identifying value creation opportunities

  • Auditing and process analysis

  • Securing senior management support

  • The importance of using the right technology and creating mutually beneficial relationships 

  • Implementing new solutions

  • Q&A