Webinar now fully booked
This is a member-only webinar. You will receive an email with instructions on how to register.
Presented by John Dedman and Geoff Vorley, Quality Management & Training Ltd, this webinar will give an overview of Root Cause Analysis (RCA), which comprises a set of principles, tools and techniques that assist an organisation to effectively address concerns and opportunities for improvement.
Typically, the application of RCA is prompted by a process or activity which is not achieving the required performance.
RCA is applicable to both manufacturing and non-manufacturing processes and is utilised by a broad range of organisations and industry sectors.
RCA also supports problem-solving and improvement methodologies such as Eight Disciplines (8D), Define-Measure-Analyse-Improve-Control (DMAIC) and Plan-Do-Check-Act (PDCA). This webinar will cover the following topics:
The key phases of Root Cause Analysis
Some useful tools and techniques
Ensuring that a concern is addressed effectively
Managing RCA activities
How to take Root Cause Analysis forward – the next step
The webinar will be based on CQI and IRCA Certified Training Courses:
FD102 Managing Problem Solving
PT205 Managing Problem Solving