Vitruvian Quality

Quality does not happen by chance. It requires a consistent, coherent and continuous focus on doing the right thing and doing it correctly.

Quality results from a deliberate focus from management and leadership to implement a culture that understands, believes in, and focuses on delivering added-value at every level, for all stakeholders. “Good enough” is never good enough, satisfying requirements is not quality, being compliant to a standard is not quality, having great processes does not produce quality – quality is something more, and that needs to be implemented in the very culture of the organisation.