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World Quality Week webinar: Protecting vulnerable consumers: how organisations are delivering positive outcomes when people need it most

10 November 2022 – 10:00am

1 hour


United Kingdom

British Standards Institution (BSI) has launched the Inclusive Service Kitemark so that organisations can demonstrate their commitment to helping vulnerable customers. 


Natasha Bambridge, Global Director Consumer Promise Practice, BSI, discusses how to achieve this kitemark, the challenges in doing so, and why it is essential that companies take action in the context of the ever-increasing challenges facing our society.

Find out more about the webinar and register