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Customer service complaints and feedback

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We aim to provide the best possible service for our members. If we haven't, here's what you can do.

Please note

This process is for customer service complaints and feedback only. 

The CQI and IRCA are committed to providing the best possible service to all of our stakeholders. We do our best to maintain our service standards and we welcome your feedback so that we may use it to improve our processes and services.

Do you need help with something?

Password not working? Want to know how to pay online? Confused about where your education certificate is or how to load your certificate on the website? We have the answers.

Do you want to leave us some feedback?

Whether it's positive or negative, feedback helps us to continuously improve, and we appreciate you taking the time to share it with us. Contact us via [email protected].

Do you wish to make a formal complaint?

This process is for complaints related to the services provided by the CQI and IRCA brands

What is a formal customer service complaint?

A formal customer service complaint is any official communication from a customer/stakeholder stating that the expected quality of a service has not been met. This does not include enquiries or help required, for example, with changing your password.

Make a formal complaint

We take all complaints seriously and will ensure that your feedback is handled in an efficient and confidential manner.