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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Changing the direction of quality for a sustainable future
Lowellyne James CQP FCQI, highlights the need for quality professionals to be at the forefront of the fight to combat the impact of climate change.
A View from the Top: Murray Hudson, Managing Director at Gratnells
Former BBC Journalist, Murray Hudson, Managing Director at Gratnells, explains what quality means to him.
Human factors in manufacturing – Part 2
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Why quality managers are the leaders that the manufacturing sector needs
Jennifer Sillars, Product Marketing Executive for Ideagen, lists the reasons why investing in a quality culture can save your business.