Search
Search our content by date or relevance.
Role of observers and technical specialists in quality audits
Andrew Ward CQP MCQI outlines the roles of observers and technical specialists in audits – and the ground rules required to ensure a smooth audit process.
Championing a quality culture
Implementing an organisation-wide quality culture requires strong leadership with a clear vision, employee engagement and an openness to embracing technology. In the first of two blogs, Mitchell Reed CQP MCQI, Quality Manager, CloudNC, explores how organisations can champion a quality culture to improve, drive innovation and secure a competitive advantage.
Better by design
Quality systems not only make good sense for a successful business, they are increasingly important in ensuring a fairer and cleaner world, says senior auditor Pedro Mejias.
Setting a precedent in Yemen
Nassar Almahfadi, QHSE Lead Auditor and Regional Manager of Quality Systems in HSA Group, recently broke new ground when becoming the first IRCA-certified auditor in Yemen. Learn more about his quality journey.
Metrics motivate performance and behaviours
How often do you think about the behaviours your metrics motivate? Are they the ‘right’ ones, and will they motivate ethical behaviours and approaches, asks Ryan Renard CQP FCQI
Calibration – that's what you need
Accurate measures and tests are vital when it comes to producing any goods or services – so doesn’t it make sense to ‘calibrate’ the people who are doing the measuring and testing, asks Andy Nichols CQP FCQI
Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Preventing workplace injuries with hazard identifcation
IRCA Principal Auditor Ravindiran Gurusamy outlines a methodology that can be used to identify and prevent health and safety hazards in the workplace.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Advancing quality management through collaborative engagement
Dave Smith, Chair of the CQI Council reflects on the CQI’s first new look CQI Council meeting. Bringing together elected CQI members and external stakeholders, the Council discussed critical priorities from positioning quality management as a strategic tool to developing a quality management culture and capability.