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How to conduct an effective root cause analysis
Mohamed Mohamedi, quality management engineer at Aramco, explains why identifying the correct root cause is crucial to recognising a valid corrective action.
Update: ISO 19011 guidance on auditing management systems
Richard Green explains the fundamental changes to ISO 19011:2011
Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
The context of the organisation
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.
Top tips for problem solving with ISO 9001:2015
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015.
A question of MSS 1000
Ian Dalling explains how MSS 1000:2014 will impact on the future of the quality professional.