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Elevating the customer experience
Published: 19 Sep 2024
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Published: 6 Aug 2024
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
A View from the Top: Murray Hudson, Managing Director at Gratnells
Published: 7 Jun 2019
Former BBC Journalist, Murray Hudson, Managing Director at Gratnells, explains what quality means to him.