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Quality not compulsory? It's your funeral...
Published: 26 Apr 2024
The UK’s funeral industry relies on its trade associations for quality assessment and codes of conduct, but change could be on the way.
ISO 9004:2018 – little known but highly useful
Published: 11 Jan 2023
Carew Hatherley, Managing Director of IT consulting company IQM Group, examines how the scoring system of ISO 9004 can be used for a different style of reporting or analysis.