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Meet CQI volunteer Mike Buss
Mike Buss, Head of Quality at Taylor Woodrow, explains how he uses his time as a CQI volunteer to actively contribute to quality improvement across the construction industry.
Meet the Fellow
John Addey, former Quality Manager at BAE Systems, talks about what being a Fellow of the CQI means to him and encourages young quality professionals to build and diversify their experience
Meet the volunteer
This week we celebrate the important work volunteers accomplish across the world. Each day we will publish an interview with one of our own volunteers, so that you will get to know them and find out more about what they do to help the CQI excel in its mission. Our first interviewee is Gemma Parnell, Quality Manager at Abbott Risk Consulting, and Chair for the CQI’s East of Scotland branch
How to motivate all employees to engage in improvement activities: a case study of DISCO Corporation
DISCO Corporation, a company which is part of IRCA Japan OEA (Organisation Employing Auditors), provides design and development, manufacturing and related services for precision processing equipment and tools used in semiconductor manufacturing and other industries. In 2003, they introduced unique activities called PIM (Performance Innovation Management). Including PIM, they have established effective systems for motivating of its members, from top management to general employees, to be engaged in improvement. PIM activities are carried out not just at the head office in Tokyo, but also in the nanufacturing plants in Japan and in their local offices around the globe. Among these activities, the PIM matches are an entirely unique approach.
The quality mentor
Alicia Dimas talks to Angela Fumpson, Director and Founder at White Tiger Quality Management & Business Improvement and Chair of the CQI Avon Branch Committee, about her career, auditing and improvement
5 minutes with… Andrew Clark
Andrew Clark, MBA CQP MCQI, QSEP CST Assistant Head for the UK Ministry of Defence, talks to Alicia Dimas about his career and how quality plays a crucial role in the defence sector
Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
The importance of human behaviour in healthcare
Hing-yu So, CQP FCQI, Services Director of Quality and Safety at New Territories East Cluster, Hong Kong Hospital Authority, explains how a focus on human interaction can improve patient safety.
BS 9009 – 2019 open for consultation
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
What measures should you be recording?
Susannah Clarke, Managing Director at PMI, explores how recording the right measures can help you to improve your processes.