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5 minutes with… Andrew Clark
Andrew Clark, MBA CQP MCQI, QSEP CST Assistant Head for the UK Ministry of Defence, talks to Alicia Dimas about his career and how quality plays a crucial role in the defence sector
5 minutes with… Anthony Kamau, PCQI Quality & Risk Manager, East Africa at Laborex (CFAO Healthcare)
Anthony Kamau talks to Alicia Dimas about how quality is playing an increasingly important role in the East African health sector
Creating sustainable change when implementing improvements
Dave Droar, CQP MCQI, shares his insight on the common challenges of creating positive change.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
From ineffective auditing to effective auditing
Stephen Asbury talks about behaviours to avoid and tips to improve your auditing skills
The shared struggle of capturing quality costs
Robert Oakland, Partner at The Oakland Group, breaks down common challenges and how quality professionals can fuel fact-based decisions.
The changing nature of quality
E-Squared is sponsoring the Quality Professional of the Year Award in the CQI’s International Quality Awards. In this sponsored feature, David Key, managing director at E-Squared, answers what change means for the quality profession.
Invalid data – a researcher’s nightmare
Rashad Issa, PMP, CQP MCQI, project management director for Workplace Options, reports on the CQI’s event Quality in Clinical Trial.
The origins of Lean Six Sigma
This sponsored feature from Catalyst Consulting Ltd explores the history and techniques of applying a continuous improvement framework. This is an edited extract from Lean Six Sigma for Leaders by Martin Brenig-Jones and Jo Dowdall of Catalyst Consulting
Psychology in quality
David Straker, CQP, MCQI, shares his personal experience in linking psychology with the quality profession (PinQ).