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When quality is crucial
Amarjit Kaur Gill CQP MCQI outlines why it is vital that companies help every one of their employees to see quality as integral to their role.
Cultivating a company-wide culture of quality
In recognition of World Quality Week 2024, Rasoul Aivazi, an international Project Quality Lead and Lead Auditor, reflects on the theme of ‘Quality: From compliance to performance’ and how this can assist in developing a company-wide culture of quality.
Setting a precedent in Yemen
Nassar Almahfadi, QHSE Lead Auditor and Regional Manager of Quality Systems in HSA Group, recently broke new ground when becoming the first IRCA-certified auditor in Yemen. Learn more about his quality journey.
Metrics motivate performance and behaviours
How often do you think about the behaviours your metrics motivate? Are they the ‘right’ ones, and will they motivate ethical behaviours and approaches, asks Ryan Renard CQP FCQI
Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Changing minds
How entrenched can we become in our own way of thinking? Ryan Renard CQP MCQI, SQMS Manager at Ontic, looks at how quality professionals can change minds – including their own.
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
BS 30416: Menopause support as standard
BS 30416 has been developed by BSI to give guidance on addressing the needs of employees who are experiencing menopause symptoms.