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Using blockchain technology to communicate authenticity and trust
Renato Grottola, M&A and Digital Transformation Director at DNV GL - Business Assurance, explains how blockchain can help companies to gain consumer trust.
Accreditation 4.0: Adapting to a new revolution
Mark Bohun, Commercial Director at UKAS, explains how technology and consumer behaviour are influencing the way we perceive risk and assess the safety of a product or service.
How to motivate all employees to engage in improvement activities: a case study of DISCO Corporation
DISCO Corporation, a company which is part of IRCA Japan OEA (Organisation Employing Auditors), provides design and development, manufacturing and related services for precision processing equipment and tools used in semiconductor manufacturing and other industries. In 2003, they introduced unique activities called PIM (Performance Innovation Management). Including PIM, they have established effective systems for motivating of its members, from top management to general employees, to be engaged in improvement. PIM activities are carried out not just at the head office in Tokyo, but also in the nanufacturing plants in Japan and in their local offices around the globe. Among these activities, the PIM matches are an entirely unique approach.
Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
How to achieve an effective management review
Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.
Human factors in manufacturing – Part 2
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Sustaining stakeholder buy-in – Part 2
In the follow-up to our two-part series on sustaining stakeholder buy-in, Professor Mitter Vedu, CQP FCQI examines the utility of the Constraint Management, Six Sigma, and Lean methodology in sustaining continued involvement and support from stakeholders and participants.
Solving problems with the CQI Competency Framework
Brian Rutter, CQP FCQI, formerly Systems Interface Engineering Manager at Ford Motor Company, explores how the CQI’s Competency Framework can encourage innovative solutions.
Sustaining stakeholder buy-in – Part 1
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
Time to challenge and reshape the cost of quality paradigms
Bob Goodwin, CQP MCQI MSc PGDip, explains why the cost of quality should not be the main focus for quality professionals