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Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
The ‘Understanding the International Standard’ report range
Our range of the ‘Understanding the International Standard' reports provide a detailed analysis and interpretation of the ISO Standards for quality occupational health and safety, and environment management systems, and auditing guidelines.
Quality for 21st century top management
The roundtable 21st Century Top Management Challenges in Quality and the Implications for Implementation and Culture Change was an exclusive event for CQI Corporate Partners that took place on 5 March at the CQI offices in London, held in collaboration with The Oakland Institute for Business Research and Education
ISO 14001 – The green business’ standard
Danièle Huet-Kouo talks about companies’ environment and social responsibility and how the ISO 14001:2015 certification process can help them achieve their environmental goals
A joint effort for the environment
Environmental auditing is not a one man, or woman, job. Nigel Leehane, Chair of the ISO sub-committee on Environmental Auditing, speaks to Alicia Dimas about the sub-committee work and how it liaises with the CQI to guide organisations to achieve their environmental goals
Watch out for the CQI’s new ISO 9004:2018 guide
The CQI and partner Catalyst have developed a guide for ISO 9004:2018 ‘Quality management – Quality of an organisation – Guidance to achieve sustained success’ to support users in interpreting and applying the standard.
How great leadership powers success
The CQI’s first corporate connect event of 2019, Driving Performance and Enabling Change: How Great Leadership Powers Success, took place on the 29 January in London, and was held in collaboration with Shirley Parsons Limited (SPL).
How great leadership powers success
The CQI’s first corporate connect event of 2019, Driving Performance and Enabling Change: How Great Leadership Powers Success, took place on 29 January in London, held in collaboration with Shirley Parsons Limited (SPL).
How to achieve an effective management review
Angelique Macrez, Group Performance Improvement Manager at Osborne, explains the benefits of the management review.
Human factors in manufacturing – Part 2
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation