Course code
7 hours (indicative)

This course provides delegates who have an existing, basic knowledge of, or experience in, service management with an understanding of the management systems approach and the requirements of ISO/IEC 20000-1, and to provide a basis for delegates who wish to go on to complete CQI and IRCA Certified IT-SM Auditor Training courses.

Who is it for?

This course is for those requiring an introduction to ISO/IEC 20000-1, especially those involved in the design, implementation and management of a service management system. Successful completion of this course is required for certification as an Internal Auditor on IRCA's IT-SM Auditor Certification scheme.