The CQI's Executive team, roles and responsibilities.
The CQI's Executive, led by the CEO, is responsible for implementing its strategy. It is accountable to the Board of Trustees.
Vincent Desmond, Acting CEO
Vincent’s early career was in education and educational management, working as director of studies at International House (IH) in the UK, Egypt and the Czech Republic. During this time he acted as an assessor in the International House global network and developed the quality management modules of the IH Diploma in Educational Management Skills, in conjunction with Aston University.
During a period of MBA study in 2000, Vincent joined IRCA, where he ran the IRCA training certification business. This involved working with the training community to update and improve training provision for management systems auditors globally. After taking the role of deputy director of IRCA in 2003, he expanded the portfolio of IRCA certification products, and established a subsidiary in Japan and regional representatives in South East Asia. He also led on IRCA’s accreditation to ISO 17024.
He became acting CEO of the CQI in 2015 and represents the CQI at a number of industry groups.
Outside the CQI, Vincent is married with two children, and finds time to sail in the Solent, sing in chamber choirs and swim.
Tally Singer, Operations
Tally has significant experience in account, sales and operational management, initially within the legal sector, specialising in conveyancing. During this time she worked for a large corporate property company, starting in their legal division managing an operational team, before moving on to account management and working with both lawyers and estate agents. From there she moved on to work for smaller organisations delivering professional services, broadening her experience of different sectors.
Joining the CQI in 2013 as membership manager for IRCA, she initially focused on improving customer service delivery, expanding her role to incorporate the training organisations before moving on to lead the review of the CQI’s learning and development portfolio. Becoming executive director, Operations, Tally has responsibility for both the individual membership and learning and development.
Outside the CQI Tally likes to spend time with friends, enjoying village life in the countryside.
Sophie Langkjær-Bain, Capability & Change
Sophie joined the CQI in 2012 to lead the organisation’s HR activities. She began her career working in recruitment and HR for a fast-growing start-up business, then moved into the charity sector in 2007 when she joined The Prince's Charities. There, she managed HR for nine separate organisations, and worked closely with trustees on governance issues, subsequently becoming interim head of operations and finance for The Prince’s Charities Foundation.
She then moved on to join a construction company specialising in the use of sustainable materials. As part of the senior management team she gained valuable insight into the application of health and safety as well as quality management processes. Sophie is a chartered member of the CIPD, and holds an MA in psychology and a postgraduate diploma in HR management. She is particularly interested in working with organisations going through periods of change, and exploring the impact of culture on organisational development. Outside of the CQI, Sophie likes to visit her home country Denmark, read Georgette Heyer and spend time with friends.
Otto Balsiger, Finance & Business Management, Chair of the IRCA Japan Board
Otto qualified as an accountant in 1998 and became a fellow of the Association of Chartered Certified Accountants (ACCA) in 2003. He specialised in the audit of charities in 2000, leading audits of various well-known national charities and private schools.
He moved on to internal auditing at the British Council, where he led audits of the organisation's country offices around the globe, implementing a new internal audit programme. He also advised on the roll-out of web-based accounting software to offices in 109 countries.
Otto moved out of auditing when he became finance manager at EveryChild, a children’s charity. He joined the CQI in 2011 to lead the finance team, later taking responsibility for the institute’s IT, and becoming executive director in 2014.
Outside the CQI, Otto loves spending time with his family and is a black belt in taekwondo. He is also treasurer of HENRY, a charity giving babies and young children a healthy start in life.