Who are we and what do we do?
The Chartered Quality Institute (CQI) is the professional body for experts in quality management. We support individuals and organisations to improve the performance of their business through quality management.
With 19,000 members located in 130 countries, the CQI is uniquely placed to lead the global quality profession. We encompass the whole quality community, including quality management professionals (CQI members) and management systems auditors, through our International Register of Certificated Auditors, (IRCA members).
From establishing ourselves as The Technical Inspection Association in 1919, we quickly began to evolve through the years.
In 1972 we developed into the Institute of Quality Assurance and in 2007, a year after receiving our Royal Charter, we became The Chartered Quality Institute (CQI). As a chartered professional body, we are the only institute and charity in the world that can award chartered status to quality management professionals.
What is Quality?
Quality management is about giving organisations the tools to perform effectively for their stakeholders - from improving products, services, systems and processes, to making sure that the whole organisation is fit for purpose.
Stakeholders ultimately define the quality standard for an organisation. Whatever a stakeholder qualifies as an acceptable level of quality, is what the organisation should aim to deliver and surpass.
A world in which all organisations optimise value for their stakeholders through excellence in governance, assurance and improvement.
Organisations need strong governance to define their objectives and put them into action; robust assurance systems to ensure deliverables stay on track; and a culture of continuous improvement so progress is ongoing.
'I am a great advocate of the belief that if you don’t give up on something, you work hard and remain focused then anything is possible. My career in quality is living proof of that'