World Quality Week 2022 commenced on 7 November. For the second consecutive year, we dedicated a week to focussing on quality’s intrinsic role in doing the right thing the first time, and ensuring that we act with conscience at all times.
The world needs quality organisations more than ever and I was delighted that so many in the global quality community took the opportunity to fly the flag for quality management and to champion the role of the quality profession as a crucial business enabler.
If you missed our webinars during World Quality Week or would like to watch them again, you can view them all now.
As always in the run up and during World Quality Week, quality professionals around the world showed their passion and dedication by supporting quality and 'doing the right thing'. Here's a summary of some of your amazing contributions.
John Paul Construction:
"Throughout World Quality Week, John Paul Construction hosted a series of presentations and toolbox talks to promote and celebrate this year’s theme ‘Doing the right thing’.
We delivered both in house and external presentations covering topics such as end product confidence - getting it right first time, integrating sustainability into all construction projects, lessons learned and digital project delivery. Our projects participated in a number of toolbox talks each day and this year, we introduced a quality competition where we asked our projects to send us pictures of their best examples of quality workmanship.
The week ended with our quality awards, recognising the dedication and talent of our project teams based on their leadership skills, continual improvement/innovation, and their drive on our projects to promote a good quality culture."
Jovana Stojković, Gama Consulting:
"This was our second year of celebrating World Quality Week. For us, this was a week where we talked about quality in an interesting way, we encouraged employees to think about topics that we considered important, such as quality conscience, which would be in focus this year. We included all employees, as well as their children, who drew and painted their works, where we awarded gifts to the children. This year's activities included: video of the director, quality director and quality engineer, video with messages from colleagues who led the sectors, morning coffee with colleagues dedicated to quality, a lecture by a consultant, a lecture on KPI with examples from our practice, a quiz for employees by sector, a conversation with the local community, reporting in the media."
Kate Smith, Capella Associates:
"We've written a blog 'Quality Conscience: Who holds you to account?' and we shared this via social media, our website and other channels. We also did a team brainstorm on what doing the right thing means to us as individuals and as a team and we shared a selection of thoughts via social media during World Quality Week."
George Mungai, Kenya Bureau of Standards:
"At Kenya Bureau of Standards we scheduled the following activities:
- E-quizzes on matter quality to raise awareness to staff and general public running for five days with gift hampers.
- We had a hybrid celebration at KEBS with invited stakeholders.
- We held a webinar "Doing What's Right: The Core Philosophy of Quality" - by Dr Gregory Watson (Past president American Society for Quality and the International Academy for Quality.
- Daily e-shots and fliers with information to raise awareness on matters quality in relation to the WQW theme."
We're delighted that so many of you took a very creative approach to celebrating World Quality Week. From Bhavya who impressed us with her poem, to Dennis Heng who released a new song about quality, featuring our theme. Have a listen here.
"Increasingly, organisations are expected to expand their scope of responsibility and to do the right thing, not only for the shareholder/taxpayer, customers and staff, but the environment and society at large. This demand for businesses to use conscience in their decision making at every level creates more difficult ethical dilemmas."
Hussain Ali filmed a video together with his daughter, to show what doing the right thing and quality conscience mean to him. Take a look here.
With World Quality Week coming to a close, we're pleased to announce another date to celebrate quality and the profession. The International Quality Awards 2023 will take place in its new home of Quality Live on 15 June, with a full programme of talks and interactive workshops focused on professional development. Entries for the awards open on 9 January, we look forward to receiving your application. Find out more.