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Best of the CQI eLibrary: environmental management
Read five of the latest journal articles on environmental management for quality professionals
IT project communication as a quality risk
George Roussos, senior project engineer at NG Bailey, says good communication could improve quality and reduce defects costs for the construction industry
My SHEQ story (so far), by the graduate engineer
Victoria Wallbank, project manager at sustainable energy company Vital Energi, reveals how she was engaged in quality early in her career
Watch: Four TED talks for innovation
Inspiring lectures to help boost your productivity and spark new ideas in your work
Best of the CQI eLibrary: change management
Change management is a major challenge for quality professionals today. We highlight five of the latest articles on change management.
Why ISO 9001:2015 calls for a partnership approach
Lorraine Harrison, CQP MCQI, quality and compliance manager at Global Marine, explains how ISO 9001:2015 puts the focus on a cross-functional approach can help build the right culture
ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
Quality and consumer trust in the age of fake news
Triaster’s Brad Fagan explains why a culture of quality is critical as businesses embrace the digital age.
The context of the organisation
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.