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Eliminating the costs of poor quality
Vimala Balusamy, CQP MCQI, Quality and Project Management Consultant, India, shares her five steps to help prevent poor quality costs in businesses.
Strengthening customer relationships through quality assurance
Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships.
The evolving role of quality risk management
Jayet Moon, CQP MCQI, Quality Engineering Lead at Terumo Medical Corporation, US, and Veronica Cavendish-Stephens, Principal at Auchincloss-Stephens, explains how quality risk management is developing in line with business responses to Covid-19.
Setting and meeting KPI targets
Paul Vaughan, CQP FCQI, Quality Manager at Siemens Rail Automation, UK, explains the importance of setting key performance indicators (KPIs) for business.
Setting and applying SMART objectives
Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them.
The demise of the management representative
Dr Christel Fouche, Health and Safety Specialist and Lead Auditor, shares her experience for performing successful audits under the ISO 45001 standard, and explains how to adapt to changes following the migration from OHSAS 18001.
Risk-based thinking
Luis Alberto Palacios Vásquez, Technical Director at Integral Consulting Group, Guatemala, South America, explains the importance of risk-based thinking during the audit process.
Communicating effectively during the coronavirus
Dr Mohamed Ellethey, Sustainability and Quality Assurance Head at Elsewedy Electric, Egypt, talks to Daniel Moore about his experience working during the coronavirus pandemic, and how his team have adapted their processes to deliver quality and better communication between staff and customers.
Error-proofing production for medical devices
Anca Thompson, Senior Vice President and Chief Quality Officer at Sanmina Corporation, San Jose, California, explores how medical device manufacturers can error-proof their production process using technology and automation.
Implementing a Team Learning Hour
With most staff still working from home, Karen McDonald, CQP MCQI, Quality Manager at Skanska, UK, talks to the CQI about how her team’s Central Learning Hour is helping Skanska’s staff to stay connected and learn new skills together during the coronavirus pandemic.