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![Sucilla Harrikissoon CQP MCQI Sucilla Harrikissoon CQP MCQI](/sites/default/files/styles/block_listing_mobile/public/2024-03/thumbnail_image.png?itok=ungjdHqL)
Considering an alternative Lean approach to ISO's Harmonized Structure
Sucilla Harrikissoon CQP MCQI examines the importance of a Lean approach to implementing ISO’s Harmonized Structure.
![Conference table Business meeting](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1272326797.jpg?itok=A2E9DqI2)
Insight into companies – culture is what's left
Ryan Renard CQP MCQI, QMS Manager at Ontic, takes a closer look at what makes a successful culture in the workplace.
![Hugh Edwards Hugh Edwards](/sites/default/files/styles/block_listing_mobile/public/2024-03/hugh_img_9508.jpeg?itok=kFokP78m)
Developing quality skills
As part of a series of articles in which quality professionals share their experiences of different quality qualifications, Hugh Edwards, Quality Manager at Qnostics, describes his experience of achieving an MSc in Quality Management at the University of the West of Scotland.
![Turning up the dial to excellent quality Quality rating](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1305984152.jpg?itok=7TkObO2F)
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
![A meeting taking place A meeting taking place](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1319571139.jpg?itok=amj-p4uK)
The Hawthorne effect
If the outcome of an audit is influenced by the very act of carrying out the audit in the first place, how can we ever ensure accuracy? Welcome to the paradox that is the Hawthorne effect.
![Listening carefully Man listens carefully to a woman](/sites/default/files/styles/block_listing_mobile/public/2024-03/gettyimages-1353372747.jpeg?itok=EIwRetXf)
Just listen....
Last month we took a look at the noble art of questioning. Let’s now explore an even more important skill – how to listen to the answers we get.
![Dr W. Edwards Deming Dr W. Edwards Deming](/sites/default/files/styles/block_listing_mobile/public/2024-02/deming_qw_feb2014.jpg?itok=6FHbEpzO)
Forces of destruction
Christopher Chinapoo CQP FCQI and Dr Kevan Leach from the CQI’s Deming special interest group look at the perils of extrinsic motivators in systemic perspectives and how to build functional relationships and teams.
![HR Strategist Steve Cadigan Steve Cadigan](/sites/default/files/styles/block_listing_mobile/public/2024-02/stevecadigan.jpg?itok=Fn7H-WYC)
In conversation with Steve Cadigan
We talked to HR strategist Steve Cadigan about how best to cope with the rapid changes that organisations are seeing right now.
![Quality culture unites us all Quality culture](/sites/default/files/styles/block_listing_mobile/public/2024-02/gettyimages-1306804865.jpg?itok=OcZLHrpq)
Exploring hidden dimensions – quality culture and cultural quality
In the first part of a series, Rasoul Aivazi and Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
![Nonconformity – not the end of the world? Clipboard and checklist](/sites/default/files/styles/block_listing_mobile/public/2024-02/gettyimages-1704680401.jpg?itok=durq2pEK)
Nonconformity – not the end of the world?
When Lead Auditor Andy Lau issues a nonconformity in an audit finding, he resists the urge to change his report in response to client comments. Here, he tells us why