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Setting and applying SMART objectives

Published: 11 Aug 2020

Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them.

Applying the Deming System of Profound Knowledge

Published: 16 Apr 2020

Christopher Chinapoo, Managing Director at Five Star Quality and Justice Associates in Trinidad, explains how Deming’s management principles can be applied to improve business supply chains.   

Best of the CQI eLibrary: root cause analysis

Published: 30 Mar 2017

Organisations are encouraged to use root cause analysis to identify errors and implement preventative action. We highlight five top articles to help you better understand root cause analysis.