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Strengthening customer relationships through quality assurance
Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships.
Creating a quality culture with TQM
Miguel Cartañá, Senior Quality Consultant at AQC Group, Spain, explains the importance of Total Quality Management (TQM), and the principles quality teams and their businesses should adopt to achieve success.
A future direction for quality management standards
Richard Green, CQP FCQI, Managing Director of Kingsford Consultancy Services, UK, provides information on the updates the quality profession could expect to see in the 9000 and 10000 series of quality standards.
Keeping business afloat during Covid-19
Suzanne Hill, CQP FCQI, Director and Quality Executive at Assured Quality Improvements Limited, UK, and Chair of CQI Derby and Nottingham branch, talks to Daniel Moore about how she is adapting to new ways of working during the coronavirus outbreak.
Being a leader in health and safety
Mohamed Attia, Trainer and Auditor at testing and certification centre TÜV Nord Middle East, explains how a strong occupational health and safety (OH&S) culture is critical to business success.
Improving product reliability in manufacturing
Dr Louis Redding, CQP FCQI, discusses some useful methods to help improve complex engineering products.
What makes our team a winner?
After being awarded Quality Team of the year in the International Quality Awards 2018, David Sanders, Business Improvement Manager at Costain, shares what he believes makes his team exemplary in its field. He outlines eight key elements for the success of Costain’s Business Improvement Team which could be applied to any quality team
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
The relationship between improvement and reliability
Pauline Burke, MSc PCQI, explores the role of reliability in advancing performance in operations.
Seacat’s smooth sailing to ISO 9001:2015 and ISO 14001:2015
When transitioning to these standards, this operator of wind farm support vessels created systems that go beyond mere compliance.