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Quality systems and sustainability

Better by design

Published: 8 Oct 2024

Quality systems not only make good sense for a successful business, they are increasingly important in ensuring a fairer and cleaner world, says senior auditor Pedro Mejias.

Business continuity plan to assist in building a quality culture

Metrics motivate performance and behaviours

Published: 30 Sep 2024

How often do you think about the behaviours your metrics motivate? Are they the ‘right’ ones, and will they motivate ethical behaviours and approaches, asks Ryan Renard CQP FCQI

Calibration measurements

Calibration – that's what you need

Published: 25 Sep 2024

Accurate measures and tests are vital when it comes to producing any goods or services – so doesn’t it make sense to ‘calibrate’ the people who are doing the measuring and testing, asks Andy Nichols CQP FCQI

Five-star rating is the aim of quality professionals

Elevating the customer experience

Published: 19 Sep 2024

In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.

Zero harm mindset delivery

Working towards a zero-harm mindset

Published: 25 Jul 2024

Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.