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Emma Harrison, a woman of distinction in quality apprenticeship
Emma Harrison PCQI, the first person with a distinction for her end-point assessment, shares her experiences of the Level 4 Quality Practitioner Apprenticeship.
Building a quality culture
A quality culture is at the heart of any successful organisation. Consultant and communication coach Lesley Worthington outlines the key building blocks to achieve it.
ICP's ongoing journey to innovation
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.
Achieving accreditation as a small company
Su Chantry, Clinical Director at SKC Occupational Health, outlines her journey to ISO 15189 accreditation.
Preventing infectious disease hazards with ISO 45006
Richard Green provides an overview of the draft version of ISO 45006. The new Occupational health and safety management standard, that will provide organisations with guidelines for preventing and managing infectious disease hazards.
Developing a strategic approach for audits
Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day.
Ensuring a smooth transition post Brexit
Daniel Moore speaks with Scott Steedman, Director of Standards at BSI, to find out how the organisation is preparing for the challenges of Brexit.
Utilising the '8D Approach' in business
Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances.
Influencing objectivity and integrity in audits
William Rankin, CQP FCQI, Management System and Audit Manager at Inmarsat, UK, takes a look at how quality managers and internal auditors can work together to ensure objectivity and integrity is achieved during audits.
Process automation and the quality professional
Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally advanced era.