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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Working towards a zero-harm mindset
Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.
Changing minds
How entrenched can we become in our own way of thinking? Ryan Renard CQP MCQI, SQMS Manager at Ontic, looks at how quality professionals can change minds – including their own.
Embarking on a Fellowship future
As part of our continuing series of Q&As with CQI members who have regraded to Fellow, Anar Malikov CQP FCQI describes his journey to becoming a Fellow of the CQI.
Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
A truly integrated approach?
Quality, health and safety, and environment are often put together in organisations, but how well have they been integrated? Paul Vaughan CQP FCQI takes a closer look.
From chaos of deception to quality of Deming
International Project Quality Lead Rasoul Aivazi examines the issue of counterfeit academic qualifications on organisational quality systems.
Insight into companies – culture is what's left
Ryan Renard CQP MCQI, QMS Manager at Ontic, takes a closer look at what makes a successful culture in the workplace.