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Implementing an SPC programme

Published: 4 Dec 2017

Analysing your organisation’s performance over time can be challenging. Derek Scott, senior Quality Assurance and Quality Control advisor for ICR, explores how to select the best process and examine your data to achieve the best results

Who are our customers?

Published: 23 Jan 2017

Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers

The context of the organisation

Published: 16 Jan 2017

Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.