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ISO 9001:2015 – Who are the interested parties?
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
Quality and consumer trust in the age of fake news
Triaster’s Brad Fagan explains why a culture of quality is critical as businesses embrace the digital age.
The context of the organisation
Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes.
National Apprenticeship Week: Training engineers at Europe’s most complex nuclear site
Richard Smith, quality manager EHS&Q at Sellafield, explains how the nuclear decommissioning site is paving the way for a new generation with a greater skillset.
How to conduct a successful audit risk evaluation
Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station.
Update: ISO 17021-3 to launch in January
Major changes to ISO 17021-3 are underway and the new standard will be published in January 2017.
Smart supply chains: From Lean to the factory of the future
Bob Davies, international operations manager at EU Automation, discusses the role of the smart supply chain in the factory of the future.
Survival of the pharmaceutical auditor
Mike Halliday, vice president at NSF Health Sciences Pharma Biotech Consulting, explains the importance of thoroughly auditing your supply chain.
Mapping strategy with the public sector scorecard
Max Moullin, CQP FCQI, describes how the public sector scorecard can help members working in the sector to develop strategy, improve outcomes and monitor performance