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Creating sustainable change when implementing improvements
Dave Droar, CQP MCQI, shares his insight on the common challenges of creating positive change.
Unlocking the future with continuous improvement
Roxann Dawson, MSc, DipQ, CQP MCQI, on how to deal with barriers to fostering sustainable change in the workplace.
A common-sense approach to internal IMS audits
Sponsored article: Alan Grogan, CQP MCQI, shares his six-step model to managing the requirements of auditing integrated management systems.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
The relationship between improvement and reliability
Pauline Burke, MSc PCQI, explores the role of reliability in advancing performance in operations.
From ineffective auditing to effective auditing
Stephen Asbury talks about behaviours to avoid and tips to improve your auditing skills
The shared struggle of capturing quality costs
Robert Oakland, Partner at The Oakland Group, breaks down common challenges and how quality professionals can fuel fact-based decisions.
The changing nature of quality
E-Squared is sponsoring the Quality Professional of the Year Award in the CQI’s International Quality Awards. In this sponsored feature, David Key, managing director at E-Squared, answers what change means for the quality profession.
Invalid data – a researcher’s nightmare
Rashad Issa, PMP, CQP MCQI, project management director for Workplace Options, reports on the CQI’s event Quality in Clinical Trial.
The origins of Lean Six Sigma
This sponsored feature from Catalyst Consulting Ltd explores the history and techniques of applying a continuous improvement framework. This is an edited extract from Lean Six Sigma for Leaders by Martin Brenig-Jones and Jo Dowdall of Catalyst Consulting