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Customer loyalty and the role of the quality professional
Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.
ISO 14001 – The green business’ standard
Danièle Huet-Kouo talks about companies’ environment and social responsibility and how the ISO 14001:2015 certification process can help them achieve their environmental goals
BS 9009 – 2019 open for consultation
BS 9009 External Providers - Trust Tests is now open for public comments until 4 April 2019. Mike Pearson, Director at Pearson Associates, and expert in BS 9009, explains the standard and its context.
Human factors in manufacturing – Part 2
In the second part of this two part series, David Scrimshire explores how to better address the root causes for human errors and how to motivate people in your organisation
Artificial Intelligence: A powerful tool for quality professionals
Chiamaka Igwe, Quality Assurance Supervisor at Emzor Pharmaceutical Industries, explores how the quality profession can utilise artificial intelligence.
Learning from Sherlock Holmes
Jo Dowdall, Author at Catalyst Consulting, explores what Lean Six Sigma practitioners can learn from Sherlock Holmes.
Sustaining stakeholder buy-in – Part 2
In the follow-up to our two-part series on sustaining stakeholder buy-in, Professor Mitter Vedu, CQP FCQI examines the utility of the Constraint Management, Six Sigma, and Lean methodology in sustaining continued involvement and support from stakeholders and participants.
Sustaining stakeholder buy-in – Part 1
This article is the first part of a two part series where Professor Mitter Vedu, FCQI, examines the approach to sustain stakeholders’ interest in continuous improvement methodologies
Leading a process-based organisation
Sponsored article: Catalyst explores the role of a leader in establishing and maintaining a quality process in an organisation.
Time to challenge and reshape the cost of quality paradigms
Bob Goodwin, CQP MCQI MSc PGDip, explains why the cost of quality should not be the main focus for quality professionals