Search
Search our content by date or relevance.
Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Navigating the complexities of compliance, performance and quality
Today – in a highly regulated market – compliance alone does not distinguish you from your competitors. Organisations must go beyond compliance to achieve performance. Willy Vandenbrande has led a successful career in quality management for over 35 years – first as a quality manager and later as a consultant. He shares his thoughts and insights on the historically complex relationship between compliance and quality.
A tactical manoeuvre
After 23 years in the services, transitioning away from a military career could have been a daunting prospect. Here, Lead Auditor Daniel Davidson explains how he went on to forge a career in quality and compliance.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Working towards a zero-harm mindset
Caitlin McArthur, Zero Harm Mindset Delivery and Deployment Manager at Sodexo, offers a case study of how the organisation is working to improve health and safety outcomes for the benefit of employees and the wider organisation.
Delivering quality through authentic, effective and brave leadership
Successful leadership fosters clarity and engagement, ensuring organisations consistently deliver exceptional quality outcomes. Barry Dore, a teacher, mentor, and author in leadership and communications, explores the importance of creating an inclusive and positive culture.
CQI CEO urges the new UK government to put process excellence at the heart of its growth strategy
In response to the General Election result, the CQI CEO, Vince Desmond, urges the new government to champion process excellence as a core part of its growth strategy.
Changing minds
How entrenched can we become in our own way of thinking? Ryan Renard CQP MCQI, SQMS Manager at Ontic, looks at how quality professionals can change minds – including their own.
Embarking on a Fellowship future
As part of our continuing series of Q&As with CQI members who have regraded to Fellow, Anar Malikov CQP FCQI describes his journey to becoming a Fellow of the CQI.
Driving the future of quality through research and learning
The CQI’s commitment to learning, adapting, and evolving ensures we continue to deliver value and support for our members through access to shared expertise, knowledge, and exclusive benefits. We’re pleased to support Gartner’s State of Quality Function Survey as part of our ongoing collaboration.