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Elevating the customer experience
In a crowded market, how can quality professionals ensure their brand stands out? Susan Samaroo CQP MCQI explains the benefits of a ‘surprise and delight’ approach.
Exploring hidden dimensions Part 6: another look at the double-edged sword
Continuing their series, IRCA-certified Associate Auditor and International Project Quality Lead Rasoul Aivazi and retired auditor Richard Brett explore how Japanese philosophies are intrinsic in quality.
Learning while working
As part of a series of articles on different quality qualifications, Lauren Bonnington, Quality Assurance Lead at TT Electronics, UK, outlines her experience of undertaking the Level 4 Quality Practitioner apprenticeship course, studying with Whyy? Change.
Mastering quality systems
As part of a series of articles on different quality qualifications, Steve Wilson, a Software Quality Assurance Engineer at Microchip Technology in Germany, describes his experience of achieving an MSc in Quality Management at the University of the West of Scotland.
Developing quality skills
As part of a series of articles in which quality professionals share their experiences of different quality qualifications, Hugh Edwards, Quality Manager at Qnostics, describes his experience of achieving an MSc in Quality Management at the University of the West of Scotland.
Exploring hidden dimensions: quality culture and cultural quality – Part 2
Continuing their series, IRCA-Certified associate auditor and international project quality lead Rasoul Aivazi and retired auditor Richard Brett use stories from their own experiences to explore how Japanese philosophies are intrinsic in quality.
Breaking down language barriers
Quality Engineer Benjamin Clifford, who works for DISCO Corporation in Japan, was a finalist in the Emerging Talent category at this year’s CQI International Quality Awards. Here, he explains his journey into auditing, and how a multi-lingual auditing programme is improving standards in his organisation.
A View from the Top: Murray Hudson, Managing Director at Gratnells
Former BBC Journalist, Murray Hudson, Managing Director at Gratnells, explains what quality means to him.
Quality World magazine
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