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The Hawthorne effect
If the outcome of an audit is influenced by the very act of carrying out the audit in the first place, how can we ever ensure accuracy? Welcome to the paradox that is the Hawthorne effect.
Nonconformity – not the end of the world?
When Lead Auditor Andy Lau issues a nonconformity in an audit finding, he resists the urge to change his report in response to client comments. Here, he tells us why
A quality education
Elina Hajiyeva PCQI, a Lead Auditor at BOS Shelf, Azerbaijan, outlines the importance of a quality education in encouraging graduates into the quality sector.
Unlocking competitive potential with efficient leadership
Lead auditor Rasoul Aivazi examines how the PDSA/PDCA cycle unlocks the competitive potential of an organisation.
The future of auditing: a blended approach
Ian Rosam CQP MCQI, Chief Product Officer at DeepFathom, calls on auditors to embrace a blended approach to auditing, to meet new challenges in the business world.
Influence of personal behaviour in auditing
How can the personal behaviour and beliefs of an auditor influence the outcome of an audit? Chikaodili Hemeson CQP MCQI takes a closer look.
Perceptions contributing to a quality culture
Ryan Renard CQP MCQI examines how the way in which we perceive our environment contributes to a quality culture.
Ten reasons why mock audits should be part of quality strategy
Sandy Domingos-Shipley CQP MCQI, creator and Managing Director of The Systems Link, makes the case for staging mock audits.
Continuing risk-based audits during a pandemic
Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during the Covid-19 pandemic.
Threat to a Ministry of Defence contract
In our latest dilemma, a small business is subjected to an inappropriate ISO 9001 certification audit.