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Quality for 21st century top management

The round table 21st Century Top Management Challenges in Quality and the Implications for Implementation and Culture Change was an exclusive event for CQI Corporate Partners that took place on 5 March at the CQI offices in London, and it was held in collaboration with The Oakland Institute for Business Research and Education

Linking measures to the voice of your customer

Dennis Crommentuijn-Marsh, Director Consultant, Practice Head Data Analytics and Insights at PMI, looks at the process for linking measures to the voice of your customer.

Customer loyalty and the role of the quality professional

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth.

Quality for 21st century top management

The roundtable 21st Century Top Management Challenges in Quality and the Implications for Implementation and Culture Change was an exclusive event for CQI Corporate Partners that took place on 5 March at the CQI offices in London, held in collaboration with The Oakland Institute for Business Research and Education

The ‘Understanding the International Standard’ report range

Our range of the ‘Understanding the International Standard' reports provide a detailed analysis and interpretation of the ISO Standards for quality occupational health and safety, and environment management systems, and auditing guidelines.

International Women’s Day

8 March is International Women’s Day.

It is a day when industries, organisations and individuals across the world celebrate the social, economic, cultural and political achievements of women.

World Quality Day 2019

Thursday 14 November 2019

ISO 14001 – The green business’ standard

Danièle Huet-Kouo talks about companies’ environment and social responsibility and how the ISO 14001:2015 certification process can help them achieve their environmental goals