The CQI Executive
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The CQI's Executive team, roles and responsibilities.
The CQI's Executive, led by the CEO, is responsible for implementing its strategy. It is accountable to the Board of Trustees.
Vincent Desmond, CEO
Vincent has been CEO of the Chartered Quality Institute since 2016, having previously worked as Director of the International Register of Certificated Auditors and Director of Studies and trainer at the International House in Europe, the Middle East and Asia.
Vincent advocates for quality management and the quality profession as a strategic weapon for organisational, sector and whole-economy competitiveness. To drive this agenda, Vincent actively encourages collaboration within the wider quality ecosystem. In this mission, he works in the UK supporting the UK Quality Infrastructure and business excellence bodies. Globally, he works with quality bodies from Saudi Arabia to South Africa, and from Germany to Japan. He also represents the CQI across multiple industry sectors in groups ranging from the ADS Quality Board to the Warwick Advanced Manufacturing Group industry advisory board.
Outside this rewarding professional life, Vincent derives joy from his family, peace from sailing boats, and harmony from singing classical music.
At its heart, quality management is a ‘people’ business. It’s about people helping other people to work together to create the very best value for still more people. Not always easy, but very rewarding.
Vincent Desmond, CEO
Tally Singer, Executive Director, Membership and Commercial Services
Tally has significant experience in account, sales and operational management, initially within the legal sector, specialising in conveyancing. During this time, she worked for a large corporate property company, starting in their legal division, managing an operational team, before moving on to account management and working with both lawyers and estate agents. From there, she moved on to work for smaller organisations delivering professional services, broadening her experience across different sectors.
Joining the CQI in 2013 as membership manager for IRCA, she initially focused on improving customer service delivery, expanding her role to incorporate the training organisations before moving on to lead the review of the CQI’s learning and development portfolio. Becoming Executive Director, Membership and Commercial Services, Tally is responsible for the individual and corporate memberships, learning and development, professional development, marketing, research and product development, as well as the CQI’s subsidiary IRCA Japan.
Outside the CQI, Tally likes to spend time with friends, enjoying village life in the countryside.
I firmly believe that the customer should be at the heart of any business, and the opportunity to do that, as well as advancing a profession for the good of society, is what drives me in my career at the CQI.
Tally Singer, Executive Director, Membership and Commercial Services
