Frequently Asked Questions: The Quality Learning Hub

It is the CQI's new home for professional development content including a suite of e-learning courses, the Profession Map self-assessment, CQI webinar recordings, live webinars and more. 

Once in the Learning Hub there is an option in the Navigation bar under the CQI logo called ‘Brightspace Resources’. The content in there will help you to understand how everything works.

All of the courses that you are enrolled on are listed on your Quality Learning Hub landing page.

Simply click on the course icon and then click on the content item or items within the course.

Sometimes, to progress to the next item or next page you need to click the arrow at the top right of the screen. If that does not help, try reloading the course. If you believe there is a technical fault with the course please email [email protected]

Yes, all courses have an associated feedback survey. If you complete the survey, a CPD certificate will be available to you within the Learning Hub.

Email [email protected]

If you accidentally ticked the box ‘I’m buying for someone else’ during checkout you will be able to assign the licence from within your Quality Learning Hub account. If that does not resolve your problem [email protected] quoting your order number.

No. Assuming you are logged in to the members’ area of the CQI website, either before or during checkout, the system will know that you are a member and apply the discount automatically.

From time to time we may remove listings from the store. There are multiple reasons why this might be the case. A course that is not listed cannot be purchased.

Please see section 20 of our terms and conditions.

Some videos are available in the members’ area of the CQI website. However, all content that is listed in the store requires you to go through the check out process so that it is available in the Quality Learning Hub. We will simplify this process as/when we can.

Although the Profession Map Self Assessment tool makes professional development recommendations it is your choice as to which of those you enact. You simply have to choose which to add to the Learning Plan. You can then manage those activities through the Learning Plan.

Yes, you can create your own actions.

Yes, you can download it as an MS Word document

You can use it to support your CPD planning, but a key part of the CQI’s CPD approach is to reflect on the activities that you have undertaken. So, we would encourage you to enter the activities into your CPD plan following our plan, do, check, act approach.

It is a tool for quality professionals to use to identify their learning needs, and to develop their knowledge,skills and behaviours. It helps users to gauge their current levels of competence, to identify where they need to develop, and provides recommendations for how to get the development they need. 

The Profession Map on the CQI website contains summary competences for each of the key components of competence. The self-assessment tool contains much more detail with over 1200 detailed competences. 

Each tier denotes a particular set of competence characteristics, such as the complexity of the work you can undertake, the autonomy that you have, and your ability to develop solutions or lead others. For further information read this page. 

1 Assess yourself against the tier that you think represents your competence in each competence area. 
2 The tool will make recommendations if there are areas for improvement. 
3 Add recommendations to your learning plan or CPD plan, and then do them.

No. We recommend that you read the Profession Map to get a general sense of your level of competence in each competence area and then assess yourself against the relevant tiers. 

No. It is up to you which recommendations you follow. The key thing is that having understood where you need to improve, that you put a plan in place to do so. 

No. With over 1200 detailed competences the full version of the map contains far too much detail to be easily usable. By structuring the tool in the way that we have, and by presenting you with recommendations, we have created a tool that is practical and usable for quality professionals at every level. 

The tool can be used to help you to understand what level of competence you are working at in each of the five competence areas. Your self-assessment on its own does not prove your competence at that level. The chartered membership application process requires you to provide case study evidence to support your self-declared level of competence. 

It does not qualify you for anything. It is a developmental tool, but if you are honest in your self-assessment it will be an invaluable aid in your professional development. 

No. This is something to do as a part of your CPD routine on an ongoing basis.

Yes. Once you have completed your CPD activities we recommend retaking the relevant assessment to confirm whether you have met your development needs.

That is entirely up to you and what your personal CPD priorities are.

If a competence statement has no relevance to your past or current employment in quality we recommend scoring it a 1, and ignoring any recommendations that the system generates. If you feel that there is some relevance to your personal skill set even if it is not required in your current role, then score it according to the level of confidence that you have in your skills, knowledge and behaviours.

You are able to demonstrate an awareness and understanding of key quality terminology and concepts related to each competence element. You understand the purpose and importance of the Components of Competence set out within the framework. You can demonstrate your application of the skills and knowledge described in straightforward/non-complex situations and under supervision. You know where to source guidance and best practice information. You are aware of your levels of competence and do not go beyond them unguided. 

You are able to undertake activities that address the Components of Competence set out within the framework. You demonstrate a consistent application of the skills and knowledge described while working independently (unsupervised) in straightforward/non-complex situations. In more complex situations you are able to contribute to activities with appropriate guidance. You can apply and identify good practice, and identify when things are not right, highlighting issues as appropriate and contributing to the resolution of non-complex issues. 

You are knowledgeable on the activities that address the Components of Competence set out within the framework, to the extent that you would be able to supervise and train others. You have extensive experience of applying the skills, knowledge and behaviours described, in both straightforward and complex situations. You are able to carry out complex, non-standard tasks consistently generating effective solutions when required from established best practice or contributing to the design of new approaches.