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ISO/IEC 20000-1:2018 Lead Auditor (IT-SM)

Course code
PR367
Duration
40 hours (indicative)
Category Auditing
Level Professional
Scheme(s) IT service management

This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.

  • This course includes a 2-hour written examination.
  • Recommend prior knowledge: FD129: ISO/IEC 20000-1:2018 Foundation (IT-SM)

Who is it for?

This course is for those intending to acquire the competence to audit an organisation's entire IT-SM to meet the requirements of ISO/IEC 20000-1, either as a third or second-party auditor.

Successful completion of this course meets the training requirement for certification as an Auditor on IRCA's IT-SM Scheme.