Course code
40 hours (indicative)

This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.

  • This course includes a 2-hour written examination.
  • Recommend prior knowledge: FD129: ISO/IEC 20000-1:2018 Foundation (IT-SM)

Who is it for?

This course is for those intending to acquire the competence to audit an organisation's entire IT-SM to meet the requirements of ISO/IEC 20000-1, either as a third or second-party auditor.

Successful completion of this course meets the training requirement for certification as an Auditor on IRCA's IT-SM Scheme.