This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.
- This course includes a 2-hour written examination.
- Recommend prior knowledge: FD129: ISO/IEC 20000-1:2018 Foundation (IT-SM)
Who is it for?
This course is for those intending to acquire the competence to audit an organisation's entire IT-SM to meet the requirements of ISO/IEC 20000-1, either as a third or second-party auditor.
Successful completion of this course meets the training requirement for certification as an Auditor on IRCA's IT-SM Scheme.