Quality Manager

You can guide the formulation of strategies, policies and plans to address the requirements of standards and regulations

You can influence stakeholders and build commitment for maintaining compliance with standards and regulations

You can assess the impact, efficiency and effectiveness of the approaches used to manage risks and opportunities in relation to compliance

You can lead, develop or advise on the activities undertaken to select, manage, measure and improve supply chain quality management in order to meet the requirements of the organisation, customers and stakeholders

You can lead, develop or advise on the activities undertaken to identify, analyse and understand societal requirements, and use the information to sustain and improve quality

You can co-ordinate quality management activities with the organisation’s mission, vision, values, culture and ethics

You can align quality plans and activities with the organisation’s goals and objectives

You can recognise and address opportunities to build competence for quality within the team or function

You can understand and use the frameworks established within the organisation to identify, assess and prioritise risks and opportunities

You can understand the structure of the management system and how it is used

You can explain how your role contributes to the achievement of quality strategies, policies and plans

You can interpret reported information to understand performance and progress

You can recognise and escalate risks or opportunities affecting the achievement of plans 

You can share key information about quality strategies, policies and plans with your colleagues

You can lead, develop or advise on the quality measures for products and services, aligned with the expectations of the organisation, customers and stakeholders

You can lead, develop or advise on risk management activities relating to the development and consistent delivery of products and services

You can lead, develop or advise on the design of methods for monitoring and assuring product and service quality

You can construct a simple flowchart to represent the current state process 

You can identify waste in a process

You can understand the impact of variation on processes and process results

You can understand the importance of placing the customer at the centre of process design

You can understand the principles of project management and how they are applied within the organisation

You can recognise and escalate risks or opportunities affecting processes and projects

You can guide the formulation of controls and the system of controls used within the organisation, considering a range of factors, including risk and innovation

You can develop, managed and evaluate the organisation’s assurance approaches

You can manage risk assessment activities and assess the impact and effectiveness of assurance methods in relation to risk

You can influence stakeholders and colleagues from multiple business areas about the purpose and value of assurance and their role in assuring quality and developing a culture of openness and trust

You can lead, develop or advise on the design and use of tools, techniques and technologies for monitoring and measurement and build capability and understanding in the organisation

You can lead, develop or advise on data analytics and how the outputs are used by the organisation 

You can lead, develop or advise on systems for comparing and contextualising performance

You can lead, develop or advise on the use of Cost of Quality measures to make decisions

You can motivate and engage senior management in auditing, assessment and assurance processes

You can develop a framework of assurance activities that is appropriate to the scale and complexity of the organisation and its risks

You can identify and address issues which compromise the objectivity of auditing, assessment and assurance activities​

You can develop or lead a blame free, learning culture

You can explain the implications of assurance outcomes for the organisation, its customers and stakeholders

You can lead, develop or advise on the translation of assurance outcomes into decisions and actions

You can define problems, performance gaps and improvement opportunities clearly

You can contribute to problem-solving or improvement activities

You can apply improvement tools and techniques as part of an improvement team

You understand the principles and benefits of teamwork and can work in a team

You can understand the elements that create a continuous improvement culture

You can establish a clear vision for change and how processes and ways of working will need to be adjusted after implementation

You can adopt a structured and systematic approach to change management

You can assess responses to change and manage resistance that is overt, implicit or immediate

You can establish methods for monitoring and controlling new practices to sustain the benefits of change

You can assess the impact, efficiency and effectiveness of approaches used to manage risks and opportunities relating to the management of change

You can understand the concept of innovation and the importance of ideas and innovation to the organisation

You can contribute ideas and opportunitiesfor innovation within the team

You can understand the principles of agility and resilience and how they relate to improvement and innovation

You can understand the relationship between innovation and risk

You act as a champion for quality within your team, speaking up about quality issues and opportunities with clarity and conviction.

You consider and support the interests of customers and stakeholders in your work.

You value and explore improvements, new concepts and ideas.

You apply systems thinking to support effective quality outcomes for the organisation as a whole and encourage others to do the same.

You apply and are an advocate for fact-based thinking, and a balanced, holistic approach to decision making.

You seek to prevent failure by “building quality in”, considering medium and long-term implications and uncertainties within your plans and those of others

You share knowledge and learning and enable growth in others through coaching and feedback.

You motivate others to take accountability for (and be proud of) achieving quality goals and improving performance.

You create opportunities for effective collaborative working, and visibly lead this across the organisation and with its stakeholders

You set the standard for those around you to apply honesty and authenticity to all aspects of their work, and create an environment which enables this, providing support, feedback and coaching to others.