From exclusive tours inside top organisations, to interviews with industry experts and opinion pieces written by quality innovators, read the latest features to improve your knowledge and understanding.

Assuring the future of the assurance market

Published: 14 May 2018

John Rowley, Global CEO at SAI Global Assurance, headline partner of the 2018 International Quality Awards, talks to Tracy Tyley about his role, company goals, and the key challenges affecting the industry.

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Using machine learning to make a business case for quality

Published: 12 Apr 2018

The application of artificial intelligence may sound like a complex concept reserved for tech giants, but embracing it can benefit the quality function.

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The egg came before the chicken!

Published: 10 Apr 2018

Charlotte Laverty, CQP MCQI, on why the closure of KFC restaurants comes from the chain putting all their eggs in one basket.

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Deming Management for Quality (part 3): Decisionology - Statistical Process Control done right

Published: 5 Mar 2018

In the third part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how to conduct a proper analysis of data to provide evidence of what is happening in an organisation, as a basis for effective decision-making.

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