From exclusive tours inside top organisations, to interviews with industry experts and opinion pieces written by quality innovators, read the latest features to improve your knowledge and understanding.

Keeping quality at the heart of care and support services

Published: 5 Oct 2021

When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains.  

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Why military veterans make good auditors

Published: 4 Oct 2021

Mark Walsh CQP MCQI, Technical Director at Q-SYS Solutions, argues that a military background can be an asset for auditing.

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Quality assurance in the supply chain

Published: 4 Oct 2021

At global supply chain service group Czarnikow, CEO Robin Cave says a philosophy of continuous improvement leads to consistency of quality.

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The continuing relevance of ISO 9004

Published: 4 Oct 2021

ISO 9004 should be seen as more than pure guidance if it is to help ensure standards for today’s organisations, says Richard Green, Senior Consultant at Kingsford Consultancy Services. 

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Is cybersecurity the next big thing for quality professionals?

Published: 7 Sep 2021

Andrew Nichols, Quality Programme Manager at Michigan Manufacturing Technology Center, argues that data breaches can be disastrous for small and medium-sized enterprises (SMEs).

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Why quality assurance is a vital ingredient for a UK nutritions business

Published: 9 Aug 2021

Cambridge Commodities takes a “no-nonsense” approach to ensuring transparency in its quality operations, says the firm’s Head of Quality and Technical Becky Smith. 

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The benefits of GRAI

Published: 9 Jul 2021

Head of Quality Roxann Dawson champions the use of Governance, Risk, Assurance and Improvement (GRAI), alongside other management systems, to help align quality with business strategy.

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Driving clinical improvement in the NHS through audit management

Published: 9 Jul 2021

Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients. 

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Building trust in food safety auditing

Published: 9 Jul 2021

Marie-Claude Quentin, Senior Technical Manager at the Global Food Safety Initiative, explains how it is troubleshooting issues of trust in auditing and certification processes. 

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The role of quality assurance in the UK energy sector transformation

Published: 8 Jul 2021

For Ivan Ericsson, Head of Quality Management at engineering and management consultants Expleo UK, treating assurance as a strategic tool, rather than just a box-ticking exercise, is critical to the future of the UK energy sector.

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