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Embracing the full picture
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
Quality not compulsory? It's your funeral...
The UK’s funeral industry relies on its trade associations for quality assessment and codes of conduct, but change could be on the way.
Managing a changing climate
Dr Nigel Croft CQP FCQI, Chair of the ISO Joint Technical Coordination Group for Management System Standards from 2021 – 2023, takes a closer look at ISO’s climate change considerations now incorporated into management systems standards.
Making a lasting impact on sustainability
LifeScan Scotland was among the finalists at the International Quality Awards (IQA) 2023 in the Sustainability Impact category, with the organisation’s ONEarth team praised by the judges for its work on a range of sustainability issues.
Importance of a robust food safety management system
Warehouse Quality Supervisor, Adebola Adebileje, examines the importance of a strong food safety management system.
The importance of ESG reporting
Why is ESG reporting so important for businesses? ISO Lead Auditor and Director of Daksyam Group Murugesh Siva explains.
What are we going to do with artificial intelligence?
Artificial intelligence is integral in many sectors, and quality management systems are no exception, says senior auditor Pedro Mejias.
Taking sustainability into the boardroom
Corporate sustainability should be at the heart of boardroom activity, says Zoi Kontodimou, Chair of the CQI’s Sustainability special interest group.
Welding: it’s time to clear the air
Welding is key in many industries, but can endanger the workforce. George Assimacopoulos explains how quality professionals can help mitigate the risks.
ICP's ongoing journey to innovation
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.