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Course code
PR367
Course code
Duration
40 hours (indicative)
Category
Auditing
Level
Professional
Scheme(s)
IT service management
ISO/IEC 20000-1:2018 Lead Auditor (IT-SM)
This course provides delegates with the knowledge and skills required to perform first, second and third-party audits of service management systems against ISO/IEC 20000-1, in accordance with ISO 19011, ISO 17021-1, as applicable.