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Christopher Chinapoo CQI FCQI

Creating a lasting impact

Published: 26 Sep 2023

As part of our series of Q&As with CQI Fellows, CQI Trustee Christopher Chinapoo CQP FCQI tells us about his journey to becoming the first CQI member in the Caribbean to achieve this prestigious grade.

Sherif Nasser CQP FCQI

A quality journey to Fellow

Published: 25 Sep 2023

As part of our series of Q&As with CQI Fellows, Sherif Nasser CQP FCQI tells us about his journey to becoming a Fellow of the CQI.

Leveraging Quality 4.0 to enhance customer experience

Published: 22 Sep 2023

This, our first co-created report with US-based research and consulting firm Gartner, provides an in-depth analysis of the actions organisations need to take to prepare for the major customer shifts and increase in customer expectations.

Woman looking up with glasses wearing a white shirt and a black blazer

Improving competitiveness with nine quality management tools

Published:

Quality management tools are essential for organisations to maintain a competitive edge in the market. These tools aid in identifying areas for improvement, reducing waste, and enhancing productivity, leading to cost savings, improved quality, increased customer satisfaction and loyalty. Quality professionals can improve their individual and team performance by utilising these tools, contributing to the overall success of the organisation.