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The quality mentor
Alicia Dimas talks to Angela Fumpson, Director and Founder at White Tiger Quality Management & Business Improvement and Chair of the CQI Avon Branch Committee, about her career, auditing and improvement

Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.

Creating sustainable change when implementing improvements
Dave Droar, CQP MCQI, shares his insight on the common challenges of creating positive change.

Traditional ingredients for continuous improvement
The CQI’s fourth Corporate Connect event of the year, presented by John Lewis Partnerships, explored how starting slow can ignite rapid change.

The relationship between improvement and reliability
Pauline Burke, MSc PCQI, explores the role of reliability in advancing performance in operations.

Tried-and-true ingredients for continuous improvement
The CQI’s fourth Corporate Connect event of the year, presented by John Lewis Partnership, explored how starting slow can ignite rapid change.

The changing nature of quality
E-Squared is sponsoring the Quality Professional of the Year Award in the CQI’s International Quality Awards. In this sponsored feature, David Key, managing director at E-Squared, answers what change means for the quality profession.

Invalid data – a researcher’s nightmare
Rashad Issa, PMP, CQP MCQI, project management director for Workplace Options, reports on the CQI’s event Quality in Clinical Trial.

The origins of Lean Six Sigma
This sponsored feature from Catalyst Consulting Ltd explores the history and techniques of applying a continuous improvement framework. This is an edited extract from Lean Six Sigma for Leaders by Martin Brenig-Jones and Jo Dowdall of Catalyst Consulting

How to conduct an effective root cause analysis
Mohamed Mohamedi, quality management engineer at Aramco, explains why identifying the correct root cause is crucial to recognising a valid corrective action.