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Time to challenge and reshape the cost of quality paradigms
Bob Goodwin, CQP MCQI MSc PGDip, explains why the cost of quality should not be the main focus for quality professionals
Innovation: the great opportunity
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
Creating sustainable change when implementing improvements
Dave Droar, CQP MCQI, shares his insight on the common challenges of creating positive change.
How to conduct an internal audit
Sponsored article: Auditing is not a new technique and has been used in various guises for many years, especially for financial purposes. This article aims to show how management system internal auditing has changed in recent years and where to start with conducting one.
Unlocking the future with continuous improvement
Roxann Dawson, MSc, DipQ, CQP MCQI, on how to deal with barriers to fostering sustainable change in the workplace.
A common-sense approach to internal IMS audits
Sponsored article: Alan Grogan, CQP MCQI, shares his six-step model to managing the requirements of auditing integrated management systems.
Services quality vs manufacturing quality – how do you define quality in a service organisation?
Sponsored article: Matt Tizzard explains why quality in services can be difficult to evaluate and shares some tools to help your business improve its quality culture.
Portsmouth International Port migrates to ISO 45001
John Feltham, Systems and Standards Compliance Manager at Portsmouth International Port, talks to Alicia Dimas about the organisation’s successful migration from OHSAS 18001 to ISO 45001, just one month after the new standard was released.
A beginner’s guide to performance management tools
With the help of quality experts, we introduce some of the key tools for measuring, managing and improving performance – and how to use them to best effect
Innovation – What does it look like in quality environments?
Sponsored article: This article looks at how quality methods can provide the structure and environment required to stimulate and develop innovation in business, to better serve customers and stakeholders.