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The shared struggle of capturing quality costs
Robert Oakland, Partner at The Oakland Group, breaks down common challenges and how quality professionals can fuel fact-based decisions.
Leadership – it’s about people
In the final part of this four-part series on Deming’s System of Profound Knowledge, Alan Clark and Tony Korycki explain how organisations should encourage leadership as a crucial attribute to their business success.
Drivers of change and futures thinking tools
Huw Williams, Principal at SAMI Consulting, describes the main megatrends that quality professionals should keep in mind, while planning for the future of their organisation.
Using machine learning to make a business case for quality
The application of artificial intelligence may sound like a complex concept reserved for tech giants, but embracing it can benefit the quality function.
Rating quality
Ratings systems could change the way we view quality standards and the role that organisations, such as ISO, play in quality certification.
The egg came before the chicken!
Charlotte Laverty, CQP MCQI, on why the closure of KFC restaurants comes from the chain putting all their eggs in one basket.
Beyond the quality standards
Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards.
A client-centric quality culture
Arlene Ollano-Aguilar, BSc Eng, Six Sigma, IRCA-certified QMS Lead Auditor and Quality Manager for Faithful+Gould, member of the SNC-Lavalin Group, talks about how a quality approach can help a company improve its operations and adapt to clients’ demands.
Improving security for cloud management systems
Richard Green breaks down the history and practicality of ISO/IEC 27017:2015.
Integrating quality in the design of dental tools
Manufacturer Dentsply Sirona shares the stages involved in the design of their dental equipment products.