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The importance of gap assessments in auditing
Conducting a gap assessment is a vital first step when implementing a new management system or integrating one with an existing system. IRCA Lead Auditor Andy Lau explains the steps that must be taken to ensure conformance with certification body standards.
Building a quality culture
A quality culture is at the heart of any successful organisation. Consultant and communication coach Lesley Worthington outlines the key building blocks to achieve it.
ICP's ongoing journey to innovation
The team from the Federal Authority for Identity, Citizenship, Customs & Port Security in the UAE – named as one of two Quality Organisation of the Year winners at this year’s International Quality Awards – was also a finalist for the Digital Innovation Award.
Quality conscience: Who holds you to account?
Kate Smith, Managing Director at Capella Associates, discusses the challenges of knowing what the right thing is, and shares what a quality conscience looks like at her organisation.
Weighing up the consequences of doing the right thing
For World Quality Week 2022, the CQI’s Chair, Amanda McKay CQP FCQI, discusses what doing the right thing looks like in the nuclear industry, and the changes that have occurred over recent years to incorporate a quality conscience from the start.
Navigating the rocky road ahead
The European Confederation of Institutes of Internal Auditors has published its annual Risk in Focus report. What are the topics of concern for internal auditors, and how can they support their organisations in key risk areas?
Streamlining the audit process
Pedro Medel Reyes, Quality and Compliance Manager at Perforadora México of Grupo México, has streamlined the audit process for his company to improve efficiency. Here, he explains the work which led to him becoming a finalist in the Emerging Talent Award at this year’s CQI International Quality Awards.
Audit SIG attendees and the future of audit
The Chartered Quality Institute’s Audit SIG Conference, in partnership with Inmarsat and sponsored by Société Générale de Surveillance (SGS), took place on September 15 at Inmarsat’s headquarters in London. At the end of the event, delegates and Audit SIG members stopped to share their thoughts on the future of the audit industry and their key takeaways from the event.
The UK’s New Homes Quality Board ‘Code of Practice’: a closer look
The recently launched New Homes Quality Board, and the soon-to-be launched ombudsman, are a response to recommendations made in a 2016 report titled ‘More homes fewer complaints’. Upon closer inspection, however, the Code of Practice raises some concerns.
Toyota's journey to sustainable mobility
Today, many associate the household name, Toyota, with sustainability, partly due to the omnipresence of their hybrid vehicle, the Prius. For World Quality Week 2021, the CQI's CEO Vince Desmond, looks at the evolution of Toyota’s business model as an example of how this year’s theme – Sustainability: improving our products, people and planet – and the CQI’s Quality 4.0 principles link quality management with creating value for customers and society.