Technical resources
Read the latest on the ISO 14001:2015 certification process, how to conduct an internal audit, how to comply with ISO 9001:2015, and more.
Quality tool: Cause and effect diagram
Published: 3 Feb 2021
Richard Green, CQP FCQI, Director of Kingsford Consultancy Services, UK, takes us through the Cause and Effect Diagram and how to apply the tool correctly.
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