Natalie Shoemark-Dyer

Job title

Head of Quality

Membership type

Chartered Quality Professional – Fellow (CQP FCQI)


​“I want to improve quality’s image among young people. They need a membership organisation that’s flexible, dynamic and moves with the times”

What CQI and IRCA membership means to me

I work in quality for a company that builds and manages accommodation for the armed forces, and I’m chair of the CQI’s networking group for young quality professionals, the Next Generation Network.

Quality is everything, not a standalone activity. We have to get it right, because if we don’t, the cost will be time, money and an enormous amount of waste.

I want to improve quality’s image. It’s important people know what the profession is and how it’s a fantastic way to learn about business.

Young quality professionals need a membership organisation that is flexible, dynamic and moves with the times. Access to information needs to be easy and there has to be more flexibility around continual professional development online.