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Embracing the full picture
Published: 9 May 2024
Susan Samaroo CQP MCQI outlines the critical role of a 360° business process map in an organisation.
Innovation: the great opportunity
Published: 20 Sep 2018
The CQI’s fifth Corporate Connect event of the year explored how human design thinking can encourage successful innovation.
ISO 9001:2015 – Who are the interested parties?
Published: 25 Jan 2017
Bhuvan Veerasamy, director and principal consultant at Avanta Global, examines the ISO 9001:2015 requirements on interested parties
Who are our customers?
Published: 23 Jan 2017
Horacio Martirena, IRCA technical assessor, explores how ISO 9001:2015 puts the emphasis on understanding customers
CQI and Crossrail quality report: Mind the Gap
Published: 28 Sep 2016
As part of Crossrail’s Learning Legacy programme, a new report has been produced in partnership with the CQI, exploring the lessons learned about quality in the supply chain.